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FAQ

  • General
  • Orders
  • Delivery
  • Gifts
  • Products
General
  • General
  • Orders
  • Delivery
  • Gifts
  • Products

General

General

Who is Thirsty?
Thirsty is Singapore’s largest online craft beer store and we're on a mission to spread joy, one sip at a time! Since 2012, our goal has been to make good beer accessible to everyone, and we aim to make someone's day every day through what we do. Our wildest dream is to be the go-to online destination and one-stop shop for all things craft beer in Singapore, and one day globally.
What is craft beer?
We like to think of craft beer as beers with character. Unlike mainstream beers, every craft beer is different and unique in taste, catering to a wide range of discerning palates and great for pairing with food. Typically cleaner in taste and more flavourful than your usual beer, craft beer comes in a wide variety of styles, from classic to experimental, and often with creative and beautiful artwork on their labels.

Most craft beers are produced by smaller, often independent breweries, and their recipes are handcrafted by passionate master brewers who care about their craft and focus more on quality over quantity. This makes every craft beer unique, a true expression of the brewer’s creativity, and a celebration of their love for beer.
What is the legal age to purchase beer from your store?
We know that age is just a number, but when it comes to purchasing beer from us, we have to follow the rules. In Singapore, the legal drinking age is 18 years old. So, if you've celebrated your 18th birthday and are ready to embark on your craft beer journey, we're here to serve you!
Do you supply wholesale to businesses?
Absolutely! We're all about spreading the craft beer love far and wide.

If you're in the F&B or Retail business, we've got you covered with our exclusive Trade Partner Program. By registering your interest, you'll unlock a world of delicious brews to serve to your customers, making your establishment the go-to for beer enthusiasts everywhere.

And if you want to take your office pantry to a whole new level of awesomeness, our Corporate Partner Program is just what you need. Enroll today and give your hardworking staff the gift of great beer. Trust us, productivity and happiness will reach new heights!

Orders

Orders

How do I know if my order has been confirmed?
If you've successfully checked out and made payment on our website, keep an eye on your inbox (or spam folder) for a confirmation email. It's like receiving a ticket to craft beer paradise, acknowledging your order and providing all the important details.

In case you can't find the email, it's possible that the order didn't go through or there may have been a little typo in your email address. If you need any assistance, simply shoot us an email at orders@thirsty.com.sg, and our team will investigate the matter for you!
Can I modify or cancel my order?
We totally get it – sometimes even the best-laid plans need a little tweaking. If you want to make changes to your order, please reply to your Order Confirmation email with your request and we'll do our best to assist you. Keep in mind that availability, delivery status, and other factors may come into play, so acting quickly is important!

If you decide to cancel, we'll miss you! Refunds will be issued in the form of a digital gift voucher, which works like store credits and can be used for future beery adventures within the next 12 months.
Oh no! I made a mistake with the shipping / billing details in my order. How can I make changes?
Oops! We all have those days when mistakes happen. If you need to change the delivery details in your order, no worries! Just reply to your Order Confirmation email and let us know which part needs to be corrected. If your order hasn't gone out with the courier yet, we'll do our best to make the changes for you. In case it's already on its way, we'll work with you to reschedule the delivery, ensuring your craft beers reach you at the right time and place.

Now, when it comes to billing details, we'd love to help, but we're afraid we can't. Our website has a built-in risk analysis conducted at checkout, which helps protect our data and your card from inaccurate reports and potentially fraudulent orders. As a result, we're unable to make edits to billing details once a credit or debit card transaction is completed. Fret not though, what truly matters is that all the other details are accurate to ensure a smooth delivery.
Can you send me an invoice or receipt for my order?
Certainly! To obtain the invoice (or receipt) for your order, simply check your Order Confirmation email. It includes a link that allows you to download a copy of your invoice directly. Alternatively, if you have a Thirsty account, you can log in and download your invoice from the convenient Order History page.

Please keep in mind that our invoices are generated based on the details you provided during the ordering process. As such, they are not customisable and reflect the items and information specified in your Shipping and Billing details.
What payment modes do you offer in your online store? And how do you handle the security of my card information?
When it comes to payment, we offer a range of convenient options in our online store. You can securely pay using major credit or debit cards like Visa, MasterCard, American Express, and more. We also provide express payment methods like Shop Pay, Apple Pay, and Google Pay for quick and hassle-free checkout.

Rest assured, we take the security of your card information very seriously. To ensure your privacy and protection, we do not store any card details on our systems. All transactions are processed through PCI-DSS compliant data security systems, utilising encrypted connections and industry-leading measures. Your peace of mind is our priority, and we have our own stringent measures, such as EMV-certified readers, in place to safeguard your sensitive information.
Can I browse and purchase beers directly at your warehouse instead of shopping online?
At the moment, we are unable to accommodate walk-in visits at our warehouse. To ensure a seamless experience, all orders must be placed online through our website. We've made this decision with your safety in mind, as our fulfilment centre is not equipped for retail browsing. So let us handle the heavy lifting while you sit back, relax, and enjoy the comfort of having your favourite beers delivered straight to your doorstep!
Do you have a loyalty program or any special perks for regular customers?
We're currently working on an amazing loyalty program to reward our valued customers, so we really appreciate your patience as we finalise the details.

To stay updated on our progress and be the first to know when the loyalty program launches, subscribe to our newsletter or follow us on social media. By doing so, you'll receive all the latest news, promotions, and exclusive offers straight to your inbox! Thank you for choosing us as your craft beer provider, and we can't wait to unveil our exciting loyalty program to you soon.

Delivery

Delivery

What are your delivery options, pricing, and cut-off timings?
We offer two delivery options to cater to your needs from Monday to Saturday (excluding Public Holidays).

1. Timeslot Delivery:
  • For orders above $69 to a single location, Timeslot Delivery is free; otherwise, a $15 charge applies.
  • The delivery window will be between 12pm to 8pm. Please note that we are unable to accommodate specific delivery time requests within the timeslot.
  • To be eligible for same-day delivery, please ensure that your order is placed before 9:00 AM.

    2. Priority Delivery:
  • For urgent or time-sensitive deliveries, we will arrange a special express courier at your requested specific time or within 3 hours of your order.
  • This option comes with charges ranging from $25 to $50* based on the total weight of your order.
  • *During festive seasons like Chinese New Year, Valentine's and Christmas, our third-party express couriers will implement a temporary festive surcharge of $15, in addition to the standard rates.
    • Can you deliver at a specific time? Or give me an estimated time of delivery?
    Due to the high volume of deliveries we handle and the need to optimise routes across multiple locations in Singapore, we're unable to provide an estimated time of delivery or commit to a specific time slot. Rest assured, our dedicated couriers are like delivery ninjas, working diligently to ensure your beer arrives promptly within the time window, 12pm to 8pm. Just make sure your fridge is prepped and ready for the arrival of your hoppy goodness!
    Will I receive a call or text from the courier before the delivery? How can I track my delivery?
    Our courier won't be able to personally call or text you while driving (safety first!), but fret not, we've got a convenient automated SMS update system in place! You'll receive timely notifications to the contact number provided during the order process. These updates will keep you in the loop when your order is picked up, when our courier is en route to your delivery address, and finally, when your order has safely arrived at its destination.

    Alternatively, you can track your courier's whereabouts or check the status of your delivery by simply opening your Order Processed email and locating the button labeled "Track Delivery". Give it a click, and you'll be redirected to our user-friendly delivery platform. Once there, you'll find a handy form where you can enter your Order Number (e.g., W12345) and the email address associated with your order. After filling in these details, hit "Search", and voila! You'll receive the most up-to-date information on your delivery progress. It's an easy and convenient way to stay informed and anticipate the arrival of your order. Happy tracking!
    What happens if I'm not available to receive the delivery?
    Our delivery process operates on a Contactless Delivery model, prioritising safety and efficiency. If our courier is granted access to your building, they will leave your order at your doorstep and you'll receive an instant SMS notification confirming the successful delivery.

    However, in situations where our courier is unable to access your building (such as condos with restricted entry), they will try to reach you using the provided phone number and ask if you can assist in receiving the delivery. If that's not possible, your delivery will be marked as unsuccessful, and you'll receive both SMS and email notifications about it. The order will then be returned to our warehouse the following day. From there, we will coordinate with you to schedule a second delivery attempt. Just a friendly heads-up: a redelivery fee of $15 will apply in such cases.

    We kindly ask for your support in coordinating someone to be available at home to receive the order – it's the best way to ensure a smooth delivery experience. Thank you for your understanding and cooperation!
    Can I choose to collect my online order in person?
    Of course! Before you check out from your cart page, simply select the "Pickup" option and choose your preferred date and time for collection. The best part? There's no extra charge for self-collection, and no minimum spend requirement!

    Once your order is confirmed, we'll provide you with all the details you need to collect your items. Our pickup location is conveniently located along Macpherson Road in the central region of Singapore. You'll find plenty of parking spaces available at our industrial estate, but do keep in mind that parking charges apply after the first 10 minutes. Also, just a friendly reminder that we don't accept walk-ins at our warehouse, so it'll be a quick collect-and-go process to ensure a smooth and efficient experience for everyone.
    Do you deliver chilled?
    We don't offer chilled delivery right now. However, we do take special care to store our craft beers in a cold environment. During the delivery process, your order will spend a couple of hours in a room-temperature vehicle. So while they may still feel slightly cool to the touch, they are not considered chilled. We recommend giving them some extra time in your refrigerator to achieve that perfect, refreshing chill before enjoying them. Cheers to enjoying your perfectly chilled beer!
    Can you deliver to hotel rooms, military camps, ports, or outlying islands in Singapore?
    We're sorry for any inconvenience caused, but we are unable to deliver to hotel rooms, military camps, and ports (such as airport, terminal port, shipyard, etc). However, don't worry, we've got a workaround that will still get your delivery into your hands. With your consent and cooperation, we can drop your order off with the receptionist or meet you in a designated public space where you can claim your hoppy treasures.

    As for the outlying islands (such as Pulau Ubin, Khusu Island, St. John's Island, etc), our couriers haven't quite mastered the art of delivering across large water bodies just yet, so unfortunately no, we won't be able to help you there. Thanks for understanding our delivery limitations!
    Can you deliver internationally?
    As much as we'd love to be the international beer delivery champions, at the moment, we're focused on serving our fellow beer lovers within Singapore's borders (Sentosa included!). So, unfortunately, we don't offer delivery outside of Singapore. But hey, if you ever find yourself in our sunny island, be sure to give us a shout and we'll gladly raise a glass together. Cheers to keeping it local for now!
    I didn't get my delivery! It's late! What's going on?
    We're really sorry to hear that your delivery is late. We understand how frustrating and inconvenient it can be. Please know that we're here to assist you and will work to resolve the situation promptly.

    Kindly inform us by replying to your Order Confirmation email, and our team will jump into full Sherlock Holmes mode to investigate the whereabouts of your delivery. While we look into it, it might be worth checking if the package has been left at your doorstep or if someone else at your address has kindly received it on your behalf. Hang tight, we'll get to the bottom of this and make sure you receive your much-awaited order!

    We also want to take a moment to acknowledge our hardworking couriers who are out on the roads in all weather conditions for long hours every day. They usually do their utmost best not to be late, as it can have a ripple effect on their own safety and personal lives. We greatly appreciate their dedication and the effort they put into delivering your orders on time. However, sometimes unexpected circumstances and accidents can cause delays beyond their control. We kindly ask for your understanding and patience in such situations. Thank you for your empathy and support!
    I received my delivery but the order is wrong / items are damaged. Please help?
    Oh no, we sincerely apologise for the disappointment and inconvenience caused by receiving wrong items or damaged products in your order. We understand the importance of getting things right and want to make it up to you.

    To help us resolve this issue quickly, we kindly request you to take a photo of the incorrect or damaged items and attach it to your reply to the Order Confirmation email. Our dedicated team will carefully review your case and work diligently towards a solution.

    Your feedback is highly appreciated, as it helps us improve our processes and provide better service in the future. We assure you that we have stringent quality control measures in place, and incidents like these are not common. Your satisfaction is our priority, so thank you for giving us a second chance!
    Can I return the Thirsty carton boxes and plastic holders to your couriers for reuse in future orders?
    Faith in humanity restored! We appreciate your concern for the environment, trust us, we do too! While we would love to implement a system for collecting and reusing our cheerful yellow Thirsty carton boxes, our current delivery setup does not support reverse logistics. The complexity and overall cost associated with implementing such a system in our small operation far outweigh the benefits.

    However, we want you to know that we are actively involved in sustainability efforts. As part of our commitment to Reduce, Reuse, and Recycle, we often reuse paper or carton packaging from other breweries to recycle them into protective packing material for your orders. This helps us reduce waste and minimise the need for additional carton partitions, ultimately contributing to a more sustainable packaging process.

    What we suggest and highly encourage is for everyone to do their part by reusing our boxes for other purposes in their own homes. They can be great for storage, organising, or even DIY projects. Should the cartons need to be disposed of, we kindly ask that you separate and dispose of them in the blue recycling bins, which are usually present in all residential estates of Singapore. By doing so, we can ensure that the cartons are properly recycled and contribute to a more sustainable future.

    Regarding the plastic holders, known as PakTechs, they are made of 100% recycled resin and are actually shipped with the beer from the breweries, packaged within the mother carton. While we have no control over how the breweries produce or package their beers for international shipping, we do reuse these PakTech holders to pack your order. This allows us to prevent one-time usage of the plastic material, secure the cans during delivery, and helps us work more efficiently during our pick-and-pack process.

    Thank you for joining us in our efforts to reduce waste and protect the environment. Together, we can make a positive impact on Earth, after all, it's the only planet with beer!

    Gifts

    Gifts

    My order is intended as a gift. Can you please leave out the receipt?
    No worries! Your secret is safe with us. We don't include receipts in our packages, so you can be sure that there won't be any pricing information. Instead, we usually provide a Delivery Order slip that acts as a packing list, giving an overview of the items without revealing any prices. We've also included our contact information on it, so if your recipient needs any assistance or has questions, they can easily reach out to us. We've got your back when it comes to gift-giving!
    I want to surprise my recipient with a gift order delivered directly to their address. Should I provide my recipient's contact number or my own?
    To make sure the surprise goes smoothly, we recommend providing both your contact number and your recipient's contact number in the order details. Please ensure that both numbers are local +65 numbers.

    Here's our suggestion:
  • At the cart page, under the "Special Instructions" section, kindly provide your recipient's contact number. This will allow our courier to reach out directly if any assistance is needed during the delivery process. For example, if there are any issues with accessing the destination (e.g., security clearance for condos), our courier can coordinate with your recipient to ensure a successful delivery.

  • At checkout, in the "Shipping Phone Number" field, please provide your own contact number. Our delivery system will automatically send important SMS updates and notifications regarding the delivery to this number. This way, your recipient won't receive confusing messages about an order they didn't place.

    By providing both numbers, we can ensure effective communication and a seamless surprise experience for your recipient.
    • Are there any special gift wrapping options available? And if I want to include a personal message, how can I add a gift message card?
    We don't offer special gift wrapping services, but we're all about creating a memorable unboxing experience and believe in the magic of savouring delicious sips!

    For those who've chosen our specially-designed gift boxes, please note that they'll arrive protected in an eco-friendly bag, which adds a touch of anticipation for your lucky recipient.

    For all other orders, fear not! Your beer treasures will be snugly nestled in our vibrant yellow cartons that proudly proclaim, "Hello, I'm Beer!" It's like opening a box of sunshine. With different carton sizes available, we'll make sure to accommodate your order, whether it's a cozy 6-pack or a generous case of 24. And if one box isn't enough, we'll gladly use two, three, or more to fit it all in!

    If you'd like to include a personal touch, we have a solution. Simply click the "Add Gift Card" button found at the Cart page before checking out. You can choose your preferred design, type your heartfelt message, and sign off with your name. It's the perfect way to add some character to your beer gift.
    Is it possible for me to remain anonymous when sending a gift?
    Certainly! We respect your desire for anonymity when sending a gift. Before you checkout, at the cart page, you'll find a section labeled "Special Instructions". Simply let us know your preference for remaining anonymous, and provide any specific instructions you may have. We'll go the extra mile to ensure that your identity is kept secret from the gift recipient. Additionally, if you've added a gift message card to your order, you have the option to refrain from signing off with your name.
    How does the Thirsty Digital Gift Card work, and can I attach a message to it?
    Our Thirsty Digital Gift Card is the perfect gift of choice! It offers recipients the freedom to select their preferred items from our website within a year of purchase.

    To order this e-gift, visit our Digital Gift Card page and choose your desired denomination amount. You can also add a digital gift message if you wish, located next to the "Add to Cart" button. Complete the checkout process, and you will receive an email with a unique code. Simply forward this email to the recipient, who can then redeem the gift on our website. So go ahead and elevate someone's beer enjoyment with the Thirsty Digital Gift Card today!
    Can I request a digital gift card in a different denomination than the options available on your website?
    Absolutely! If you need a digital gift card in a specific denomination that is not listed on our website, please reach out to us at orders@thirsty.com.sg. We'll be happy to assist you by providing a payment link for the desired denomination. Once the payment is made, we'll promptly email you the customised digital gift card. Our goal is to ensure that you have the perfect gift card to fit your needs!
    I'm interested in ordering corporate gifts. Do you offer customisation options for selecting beers tailored to my colleagues, staff, clients, or partners?
    Sure we do! We recognise the significance of personalised corporate gifts, and we're here to help. We have a dedicated Corporate Gift Order page where you can fill out a form with your customisation requirements. Let us know your preferences, budget, and ideas, and our team will curate a gift box of beers that best suits your corporate gifting needs. We'll work closely with you to ensure a tailored and memorable experience for your colleagues, staff, clients, or partners!

    Products

    Products

    What's the best way to store my beer? How long can I keep my beer for?
    Ah, the age-old question! Here's the scoop: refrigeration is key. Store your beers in the fridge, whenever possible. If space is tight, the least you can do for your beers is to find a cool, shady spot away from heat and sunlight. Oh, and one more thing – always keep your beers upright to allow the natural yeasts to settle at the bottom. Cheers to keeping your brews happy!

    Now, let's talk longevity. Technically, beers don't spoil thanks to their alcohol content, but they do have recommended enjoy-by dates for the optimal quality and taste. These dates indicate the timeframe the brewer suggests for peak enjoyment. 12 months from the production date is a general rule of thumb to keep in mind. Beyond the enjoy-by date, the beer's flavour and aroma may undergo slight changes. For specific information on production and enjoy-by dates, check out the beer's product page on our website.

    We take pride in being the only specialty beer retailer in Singapore that openly shares dating information about our products! However, being a small team with limited resources, we appreciate your help in maintaining accuracy. If you come across any discrepancies, please let us know kindly by replying to your Order Confirmation email, so we can make corrections. Together, we can help everyone in the local beer community better. Cheers!
    I'm confused about my beer's stamped dates. Please help?
    We understand the confusion, and believe us, we've been there too! With craft beers sourced from breweries around the world, it's no surprise that the dating methods can vary. From the MM/DD/YYYY format used in the United States to production dates, enjoy-by dates, Julian codes, and even unique ciphers, it can get quite perplexing.

    To make things simpler for you, we've taken extra steps. On our website, in the individual beer product pages, you'll find the specific enjoy-by date (and if available, the production date) for each beer. This allows you to refer to the accurate information pertaining to the beer you've purchased.

    If you notice any discrepancies between the stamped date on your beer and the details on our website, please reach out to us kindly by replying to your Order Confirmation email. It's possible that we have made a typographical error, or might have just received a fresh shipment with newer dates. We're committed to providing accurate and up-to-date information to ensure your beer experience is exceptional. Cheers to enjoying your brews to the fullest!
    I've noticed some particles floating around in my poured beer. Is this normal?
    Yes, it's completely normal and harmless! In fact, it's a sign that your beer is unfiltered or unpasteurised, which can enhance its flavour and character. Those floating particles are natural yeast sediments that often occur in such beers. Hazy, wheaty, or bottle-conditioned beers may have a solid layer at the bottom, resulting in a thicker and cloudier appearance when poured into a glass.

    If you prefer a clearer pour, we recommend pouring your beer slowly and steadily to minimise the disturbance of the yeast sediments. Some brewers even suggest stopping the pour before the bottle or can is completely empty to keep most of the yeast sediments inside. So, rest assured, those floating particles are part of the beer's natural goodness and won't affect your enjoyment.
    Is it possible to request a specific beer brand that I couldn't find in your store? Can you source and bring it in?
    Let us hear it! We understand that everyone has their favourite beer brands, and we're always excited to discover new options for our customers. While we can't guarantee or make promises, we're committed to doing our best to accommodate your request.

    Importing beers involves a complex process, including reaching out to breweries, negotiating prices, awaiting their decision, booking vessels, arranging cold chain logistics across the globe, ensuring legal clearance, and unloading the stock. As you can imagine, this comprehensive process can take a minimum of six months, assuming everything goes smoothly. However, rest assured that we're dedicated to going the extra mile to bring your desired beer to our store.

    To get started, simply fill out our Beer Request Form. We'll carefully review your request and explore the possibilities. Thank you for your understanding and patience as we navigate this intricate process. Cheers to new beer adventures!
     

    Looks Like Someone Has a Big Beer Appetite!

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    Thank you, we'll get back to you soon!
    Add a Gift Message Card?
    Thirsty 'Merry Beermas' Greeting Card

    Thirsty 'Merry Beermas' Greeting Card

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    Thirsty 'Beery Christmas' Greeting Card

    Thirsty 'Beery Christmas' Greeting Card

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    Thirsty 'Chill for Best Results' Greeting Card

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    Thirsty 'Hoppy Birthday' Greeting Card

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    Thirsty 'Sip Sip Hooray' Greeting Card

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    Thirsty 'Thank You Beery Much' Greeting Card

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    Thirsty 'Don't Worry Beer Happy' Greeting Card

    Thirsty 'Don't Worry Beer Happy' Greeting Card

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    Thirsty 'Life’s Beerable With You' Greeting Card

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    Thirsty 'Thirst Aid Kit' Greeting Card

    Thirsty 'Thirst Aid Kit' Greeting Card

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    Thirsty 'Hoppily Ever After' Greeting Card

    Thirsty 'Hoppily Ever After' Greeting Card

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    Thirsty 'Time to Wine Down' Greeting Card

    Thirsty 'Time to Wine Down' Greeting Card

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    Thirsty 'Cheers Dad' Greeting Card

    Thirsty 'Cheers Dad' Greeting Card

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    Thirsty 'Beer My Valentine' Greeting Card

    Thirsty 'Beer My Valentine' Greeting Card

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